• A young female speaker in an elegant black dress stands facing the audience in front of four rows of comfortable, upholstered armchairs. Around a dozen people are seated in the armchairs, they are displayed from behind. In the last row, in the center of the image, a person in a wheelchair is amongst them.
  • A young female speaker in an elegant black dress stands facing the audience in front of four rows of comfortable, upholstered armchairs. Around a dozen people are seated in the armchairs, they are displayed from behind. In the last row, in the center of the image, a person in a wheelchair is amongst them.

Accessible products and services

  • Products include hardware systems, self-service terminals, consumer devices for electronic communication services and interactive services, e-book readers.
    • Examples include: computers, ticket machines, mobile phones, interactive televisions
  • Services include electronic communications services, services that provide access to audiovisual media services, certain aspects of passenger transport services, banking services, e-book software and e-commerce services.
    • Examples include: apps and websites, messenger services, internet and video telephony, online shops, online portals, appointment booking tools
  • Products and services are accessible if they can be accessed via more than one sensory channel and are presented in a comprehensible way.
    • Examples include: written texts with audio output; German translations; texts that are printed in easily legible fonts, font sizes, using sufficient contrast and sufficient spacing between characters, lines and paragraphs; options to get assistance if needed via call centres, help desks and feedback functions.
saccessible